RResolve

Verified companies only

One account for every company that owes you an answer.

Resolve turns a complaint into a tracked case inside the company's own system — with a named handler, a visible deadline, a full history, and a resolution only you can confirm.

Raise your first caseBrowse companies

BL-2026-00184

Claim submitted but no update received

Under investigationDue in 18h
  • Case created and routed to Claims Department
  • Assigned to Naledi Phiri
  • Company requested the police report
  • Customer uploaded 2 documents

Every step is timestamped and permanent.

How a case moves

  1. 01

    You describe the problem

    Pick the company, the category and attach your documents.

  2. 02

    We create the case

    A numbered case lands directly in that company's own workspace.

  3. 03

    Their team handles it

    Routed to a department, assigned to a named person, answered in the thread.

  4. 04

    The clock is public

    Every case carries a response deadline that both sides can see.

  5. 05

    You confirm the outcome

    Nothing closes until you say the matter is genuinely resolved.

Built for companies too

Each organisation gets a private workspace: its own departments, categories, workflow stages, service-level targets and staff roles. Nobody outside the organisation can see its cases.

Case inbox and assignment

Triage by status, priority and deadline, then route to a department and a named agent.

Service levels that bite

Deadlines are set from your own rules and tracked to breach, with escalation levels 1–4.