RResolve

The Insurance Company

Every request answered inside an agreed turnaround.

Claims, premiums, policy changes and complaints all become tracked requests with a reference, a named officer, a visible deadline and a resolution only you can confirm.

Raise a requestTrack an existing request

TIC-2026-00184

Claim submitted but no update received

Under investigationApproaching target · 18h left
  • Request logged and routed to the Claims team
  • Assigned to a claims officer
  • Supporting documents requested
  • Customer uploaded 2 documents

Every step is timestamped and permanent.

How a request moves

  1. 01

    You describe the request

    Choose the type of request, add the detail and attach your documents.

  2. 02

    We log it with a reference

    A numbered request lands straight in our service desk.

  3. 03

    An officer takes it on

    Routed to the right team and assigned to a named person who answers in the thread.

  4. 04

    The clock is visible

    Each request type has a published turnaround time you can see counting down.

  5. 05

    You confirm the outcome

    Nothing closes until you agree the matter is genuinely resolved.

Our published turnaround times

Each kind of request carries its own commitment. The countdown starts the moment you submit.